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General FAQ

Are the performances accessible?

We do our best to accomodate most accessibility requirements. CLICK HERE for more information on accessibility and your visit.

May I bring my pet to the show?

Pets are not permitted at the show unless they are registered service animals.

What should I bring?

It is not essential to bring anything with you, but there are a few things that may make your visit more pleasant...

  • A raincoat in case of inclement weather. (Umbrellas cannot be used during the performance)
  • Something cosy for when the sun sets. Summer evenings in the Gardens can be cool.
  • A picnic blanket to sit on. We advise using one with a waterproof base in case of damp ground.
  • A portable camping chair if you prefer. Chairs over 15cm in height will be positioned to the back of the seating area so the view of other guests is not obstructed.
  • A picnic if you wish.

Food & Beverage

We encourage guests to pack a picnic to enjoy during the show.

Alternatively, food and beverages will also be available for purchase during your visit.

Please note, knives and picnic tables are prohibited.

Are there chairs to sit on?

Chairs are not supplied either by the Production Company or Venue; however you are welcome to bring your own picnic chairs.

We recommend bringing a low-rise camping chair, no more than approximately 15cm elevated from the ground. However, if you wish to bring a standard height chair, we ask you sit towards the back or side so you do not obstruct the view of other patron’s. Staff on site will be able to assist you.


Am I eligible for an essential carers ticket? (Free Ticket)

You are eligible for an essential carers ticket if you have one of the following:

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
  • Attendance Allowance or Carer's Allowance letter of award.
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment Support Allowance (ESA). Disability Student's Allowance (DSA) or DID card (UK Disabled ID Card)
  • A valid Blue Badge.
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
  • Credibility’s Access Card with the Essential Companion/companion symbol.

Who qualifies for a concession priced ticket?

We follow the Kew Garden's admission criteria for those eligible for concession tickets.

Concession tickets are for visitors with a disability, senior citizens 65+ and visitors with pension benefits. This also includes jobseekers receiving benefits, high school and tertiary students. ID will need to be shown on entry.

Can I purchase Kew Member discounted tickets for non-members?

Yes, a Kew Member may select as many discount tickets as required for the size of their booking. This applies even if there are attendees for the booking that are not Kew members themselves.

How can I speak to someone about problems regarding my tickets/or order?

The fastest and easiest way to contact us regarding any ticketing queries is via our CONTACT US FORM.
Our team is very responsive and will endeavour to get back to you within 24hours.

For queries directly relating to ticket exchanges, simply fill out our TICKET EXCHANGE REQUEST FORM.
Please note, ticket exchanges generally take 24-48 hours to process.

How do I purchase Kew Member tickets?

Kew Members are entitled to purchase discounted tickets to any performance.

To take advantage of the discount, please select the Kew Members Discount Tickets. You will be prompted to validate your member number to access the discounted tickets.

At what age must children have a ticket purchased for them?

If you are attending A Midsummer Night's Dream, children aged 4 and under are admitted FREE. If a child is 5 and over, they must purchase a children's ticket.

If you are attending The Wind in the Willows or The Dream Fairies Adventure to Bubble Land, children under 12-months old are admitted FREE. If a child is 12-months and over, they must purchase a children's ticket.

Does my ticket provide access to the Gardens?

Yes, entry to the Gardens is included in the ticket. Please show your theatre ticket to the gate staff when arriving at the Gardens entrance gates.

If you are attending A Midsummer Night's Dream, you may enjoy the Gardens prior to the show.

If you are attending The Wind in the Willows or The Dream Fairies Adventure to Bubble Land, you may wander through the Gardens afterwards.  

Can I get a refund?

All ticket purchases are non-refundable, though you may request a ticket exchange or credit note HERE.

However, refunds may be available in the instance of a cancelled performance and in accordance with the Starlight Tickets policy.


What if it has been raining and the ground is too wet to sit on?

If it's safe to do so, the show will go on! We hope that if it has been raining, you will still join us for some fun.

It it's a little muddy, we suggest bringing portable chair or blanket to sit on - one with a waterproof lining is ideal.

Guests are also encouraged to wear comfortable all weather clothing and shoes.

What happens if the weather is very bad (rain, wind and storms) as it is an outside performance with no cover?

In the event of inclement weather, a performance will usually go ahead but may be cancelled if it is deemed unsafe for both performers and guests.  In instances of light to moderate rain the show will go on.

If a performance is to be cancelled, patrons will be notified via a text message and an email.

Earliest notification of a cancelled performance will be on the day of the scheduled performance.

Patrons affected by a cancelled performance are invited to exchange their tickets for an alternative performance date/time or receive a full refund.

How to get to Kew Gardens

By Bicycle

Bicycle racks are available at both Victoria Gate and Brentford Gate.

The racks at Brentford Gate are located in the adjacent car park, under a covered shelter. There are also bike racks situated outside Elizabeth Gate and Lion Gate and on the forecourt at Victoria Gate.

Please note: Bicycles / tricycles, roller skates, skateboards, and scooters are not permitted in the Gardens. Storage is provided for tricycles, roller skates and skateboards at Victoria and Elizabeth Gates only. Racks for bicycles and micro-scooters are available at all four gates.

By River Boat

During the summer months Thames River Boats operate a river boat service from Westminster Pier to Kew.

Kew Pier is approximately 500 metres from the Elizabeth Gate entrance to Kew Gardens.

Thames River Boats Timetable

Car Parking - Day Time Performances Only

Parking is available near the Brentford Gate at (TW9 3AF)

This carpark can be reached via Ferry Lane, a narrow turning off Kew Green.

Please note that parking is limited: the car park takes 300 cars. The parking fee is £7.00 for the day. There is no charge for motorcycles and mopeds.

The car park closes half an hour after the Gardens close.

There are 12 designated accessible parking spaces in the car park and a further 3 accessible spaces next to Elizabeth Gate on Kew Green.

If these are full, drivers displaying their blue badge are welcome to park elsewhere in the carpark free of charge.

Blue Badge Holder's street parking available on Lichfield Road, Leyborne Park, Burlington Avenue. Spaces are limited.

Click Here for more information on accessible parking.

By Car or Coach

Kew Gardens' postal address is Kew, Richmond, Surrey, TW9 3AB. The Gardens are well signposted from all the major local roads.

The South Circular (A205) passes the north-east corner of Kew Gardens, and Kew Road (A307) forms the eastern border.

Visiting groups are advised to arrive at either Victoria Gate or Elizabeth Gate, but note that only Elizabeth Gate has a designated coach drop-off point.

From the West

  • Take the M4 (exit Junction 2) or A4
  • Upon reaching the Chiswick roundabout, follow signs to Kew Gardens to join the A205 and cross the River Thames at Kew Bridge
  • Turn right immediately after the bridge along the side of Kew Green, and after 300 metres right down Ferry Lane to reach the Kew Gardens car park

From North London

  • Follow the North Circular until you reach the Chiswick roundabout, then follow directions as above

From the South or West

  • From the M3 continue on the A316
  • Upon reaching the Richmond roundabout, fork left on to Kew Road (A307)
  • You will then see the Pagoda to your left and then the long brick wall on your left which is the boundary to the Gardens
  • Alternatively, to reach the car park (TW9 3AF), continue along Kew Road and upon reaching Kew Green turn left and follow the signs

From the South Circular Road

  • Follow the South Circular Road past Kew Retail Park and under a railway bridge
  • At the next traffic light junction, where the A307 joins from the left, go slowly through the junction and immediately turn left into Kew Green (NOT sharp left into the A307, as there is no left turn)

By Bus

Route 65, between Ealing Broadway and Kingston via Richmond town centre, stops close to Lion Gate and Victoria Gate.

Route 391, between Fulham and Richmond, stops near Kew Gardens station.

Routes 237 and 267 stop at Kew Bridge station.

Transport for London Journey Planner

By Train

South West Trains - Waterloo, via Vauxhall and Clapham Junction stop at Kew Bridge station, which is 800 metres from the Elizabeth Gate entrance to the Gardens via Kew Bridge.

For more information call 08457 484950.

The London Overground Service - from Stratford stops at Kew Gardens station.

Richmond station is served by National Rail and there is a lift to street level and level access to the pavement from the station concourse.

Local bus route stops traveling in the direction of Kew Gardens are located on the opposite side of the street from Richmond Station.

(Route 65, in the direction of Ealing Broadway) The bus stops near two of the gates to the Gardens: Lion Gate and Victoria Gate.

For more information see the National Rail Journey planner

By London Underground

Kew Gardens Station (District Line — Richmond branch and London Overground) is the closest London Underground station, and is in zone 3.

Kew Gardens Station is 400 metres from the Victoria Gate entrance to the Gardens.

  • Exit left from the station gates, down the steps and through the underpass, up more steps and through the ticket office
  • Walk past the parade of shops, including Tesco and The Kew Greenhouse café
  • Cross Sandycombe Road at the zebra crossing
  • Walk down Lichfield Road (opposite) to reach Victoria Gate.
  • If you are a wheelchair user or find stairs difficult, there is no direct accessible exit to Kew Gardens from the westbound platform
  • Continue your journey to Richmond (one stop) and catch a tube or train back to Kew Gardens
  • The eastbound platform leads out via a level exit to the Kew village area.
  • From here it is a distance of approximately 400 metres to the Victoria Gate entrance to the Gardens on Kew Road.

Transport for London Journey Planner