All of our performances are accessible. CLICK HERE for more information on accessibility.
Pets are not permitted at the show unless they are registered service animals.
It is not essential to bring anything with you, but there are a few things that may make your visit more pleasant...
We encourage guests to pack a picnic to enjoy during the show.
Alternatively, food and beverages will also be available for purchase during your visit.
Please note, knives and picnic tables are prohibited.
Chairs are not supplied either by the Production Company or Venue; however you are welcome to bring your own picnic chairs.
We recommend bringing a low-rise camping chair, no more than approximately 15cm elevated from the ground. However, if you wish to bring a standard height chair, we ask you sit towards the back or side so you do not obstruct the view of other patron’s. Staff on site will be able to assist you.
We follow the Kew Garden's admission criteria for those eligible for concession tickets.
Concession tickets are for visitors with a disability, senior citizens 65+ and visitors with pension benefits. This also includes jobseekers receiving benefits, high school and tertiary students. ID will need to be shown on entry.
Yes, a Kew Member may select as many discount tickets as required for the size of their booking. This applies even if there are attendees for the booking that are not Kew members themselves.
The fastest and easiest way to contact us regarding any ticketing queries is via our CONTACT US FORM.
Our team is very responsive and will endeavour to get back to you within 24hours.
For queries directly relating to ticket exchanges, simply fill out our TICKET EXCHANGE REQUEST FORM.
Please note, ticket exchanges generally take 24-48 hours to process.
Kew Members are entitled to purchase discounted tickets to any performance.
To take advantage of the discount, please select the Kew Members Discount Tickets. You will be prompted to validate your member number to access the discounted tickets.
If you are attending A Midsummer Night's Dream, children aged 4 and under are admitted FREE. If a child is 5 and over, they must purchase a children's ticket.
If you are attending The Wind in the Willows or The Dream Fairies Adventure to Bubble Land, children under 12-months old are admitted FREE. If a child is 12-months and over, they must purchase a children's ticket.
Yes, entry to the Gardens is included in the ticket. Please show your theatre ticket to the gate staff when arriving at the Gardens entrance gates.
If you are attending A Midsummer Night's Dream, you may enjoy the Gardens prior to the show.
If you are attending The Wind in the Willows or The Dream Fairies Adventure to Bubble Land, you may wander through the Gardens afterwards.
All ticket purchases are non-refundable, though you may request a ticket exchange or credit note HERE
However, refunds may be available in the instance of a cancelled performance and in accordance with the Starlight Tickets policy.
If it's safe to do so, the show will go on! We hope that if it has been raining, you will still join us for some fun.
It it's a little muddy, we suggest bringing portable chair or blanket to sit on - one with a waterproof lining is ideal.
Guests are also encouraged to wear comfortable all weather clothing and shoes.
In the event of inclement weather, a performance will usually go ahead but may be cancelled if it is deemed unsafe for both performers and guests. In instances of light to moderate rain the show will go on.
If a performance is to be cancelled, patrons will be notified via a text message and an email.
Earliest notification of a cancelled performance will be on the day of the scheduled performance.
Patrons affected by a cancelled performance are invited to exchange their tickets for an alternative performance date/time or receive a full refund.
Bicycle racks are available at both Victoria Gate and Brentford Gate.
The racks at Brentford Gate are located in the adjacent car park, under a covered shelter. There are also bike racks situated outside Elizabeth Gate and Lion Gate and on the forecourt at Victoria Gate.
Please note: Bicycles / tricycles, roller skates, skateboards, and scooters are not permitted in the Gardens. Storage is provided for tricycles, roller skates and skateboards at Victoria and Elizabeth Gates only. Racks for bicycles and micro-scooters are available at all four gates.
During the summer months Thames River Boats operate a river boat service from Westminster Pier to Kew.
Kew Pier is approximately 500 metres from the Elizabeth Gate entrance to Kew Gardens.
Thames River Boats Timetable
Parking is available near the Brentford Gate at (TW9 3AF)
This carpark can be reached via Ferry Lane, a narrow turning off Kew Green.
Please note that parking is limited: the car park takes 300 cars. The parking fee is £7.00 for the day. There is no charge for motorcycles and mopeds.
The car park closes half an hour after the Gardens close.
There are 12 designated accessible parking spaces in the car park and a further 3 accessible spaces next to Elizabeth Gate on Kew Green.
If these are full, drivers displaying their blue badge are welcome to park elsewhere in the carpark free of charge.
Blue Badge Holder's street parking available on Lichfield Road, Leyborne Park, Burlington Avenue. Spaces are limited.
Click Here for more information on accessible parking.
Kew Gardens' postal address is Kew, Richmond, Surrey, TW9 3AB. The Gardens are well signposted from all the major local roads.
The South Circular (A205) passes the north-east corner of Kew Gardens, and Kew Road (A307) forms the eastern border.
Visiting groups are advised to arrive at either Victoria Gate or Elizabeth Gate, but note that only Elizabeth Gate has a designated coach drop-off point.
From the West
From North London
From the South or West
From the South Circular Road
Route 65, between Ealing Broadway and Kingston via Richmond town centre, stops close to Lion Gate and Victoria Gate.
Route 391, between Fulham and Richmond, stops near Kew Gardens station.
Routes 237 and 267 stop at Kew Bridge station.
Transport for London Journey Planner
South West Trains - Waterloo, via Vauxhall and Clapham Junction stop at Kew Bridge station, which is 800 metres from the Elizabeth Gate entrance to the Gardens via Kew Bridge.
For more information call 08457 484950.
The London Overground Service - from Stratford stops at Kew Gardens station.
Richmond station is served by National Rail and there is a lift to street level and level access to the pavement from the station concourse.
Local bus route stops traveling in the direction of Kew Gardens are located on the opposite side of the street from Richmond Station.
(Route 65, in the direction of Ealing Broadway) The bus stops near two of the gates to the Gardens: Lion Gate and Victoria Gate.
For more information see the National Rail Journey planner
Kew Gardens Station (District Line — Richmond branch and London Overground) is the closest London Underground station, and is in zone 3.
Kew Gardens Station is 400 metres from the Victoria Gate entrance to the Gardens.
Transport for London Journey Planner
