Outdoor Theatre, Come Rain or Shine (Mostly!)

At Theatre on Kew, our performances are staged in the great outdoors - surrounded by the beauty of nature, the charm of Kew Gardens, and occasionally, the unpredictability of the weather!

We always aim to go ahead with performances as scheduled, even if there's light rain. However, the safety of our audience, cast, and crew is our top priority. In the event of bad weather, such as consistent rain, high winds, lightning, or dangerous conditions, performances may be cancelled or postponed.

What Happens If It Rains?

• Performances continue in light rain - bring a raincoat and something to sit on!
• Umbrellas are welcome before the show but must be lowered during the performance to ensure visibility for everyone.

Cancellations Due to Severe Weather

• If a performance is cancelled, ticketholders will be notified via email and SMS as early as possible.
• You'll be offered the chance to exchange to another date, receive a credit, or request a refund—it's up to you.

Exchange & Credit Policy

• Exchanges may be requested up to 2 hours before the start of the performance.
• Credit notes do not expire and are vaild for all Australian Shakespeare Comapny productions worldwide.
• Refunds are not issued automatically and must be requested. They are offered only after exchange and credit options have been considered.
• You can request a new date using the link provided in your cancellation email or by contacting our friendly box office team via email.

Stay Informed

• Check our website on the day of your performance for the latest updates. If the show is cancelled, a banner will be on the top of the website.
• If you're unsure, feel free to reach out to us at ticketing@starlight-tickets.co.uk